Last week, T-Mobile USA and MetroPCS announced intent to merge their companies. On 11 October 2012, MetroPCS, in a filing with the U.S. Securities and Exchange Commission, distributed the following notice to its customers:
What does this potential T-Mobile combination mean to me?
Nothing will change with your service, your plan or your phone, or where you can pay your bills or receive customer support. MetroPCS remains focused on providing an exceptional wireless experience with state-of-the-art 4G LTE service and smartphones at a tremendous value. Each day, we’re seeing thousands of people upgrade to and choose MetroPCS’ 4G LTE because of our unmatched unlimited offering. We think our tremendous value proposition will only get better after the T-Mobile combination. But for now, it is business as usual with the same driven focus on delivering exceptional service and experience to you.
Upon completion of the combination with T-Mobile, the plan is to keep the MetroPCS brand name, our places of distribution and the way we do business. The only real difference you should see is that MetroPCS will offer an even broader array of affordable, cutting-edge handsets and mobile services for the same great value you have come to expect from MetroPCS. This will mean you have more choices, more coverage and greater access to a faster, broader, higher capacity 4G network — where you live and in more cities throughout the U.S.
When is the potential T-Mobile combination expected to complete?
We expect the combination to close in the first half of 2013, subject to MetroPCS stockholder approval, regulatory approvals and other customary closing conditions.
Will my rate plan or mobile services change?
No. Your rate plan will not change as a result of the announcement of the T-Mobile combination. You will continue to receive an exceptional mobile experience at a great value and the price of your plan will stay the same.
Your mobile service will not be affected by the announcement of the T-Mobile combination. We will still provide the same mobile service you’ve come to expect, choice in services and handsets – while still offering affordable unlimited talk, text and data.
Upon completion of the combination with T-Mobile, we will have the opportunity to offer you an even wider selection of affordable, cutting-edge handsets and mobile services. This will mean more coverage with greater access to a larger 4G network — where you live and in more cities throughout the U.S.
Will MetroPCS’ rate plans still be unlimited and tax inclusive?
Absolutely. All MetroPCS customers currently on a tax inclusive plan will remain on such and all new customers will continue to be offered unlimited tax and regulatory fee inclusive rate plans.
Does this mean that I will be required to sign a contract for wireless services, or am I now under a contract?
No. You are not required to sign a contract to continue to receive your current service. MetroPCS remains committed to providing you affordable wireless service with no annual contract.
The completion of the T-Mobile combination will not change our no-annual contract model. Our plan is for your service to continue on a no-annual contract basis providing you with a great mobile experience at the best value.
How long will my handset or smartphone work on MetroPCS with the impending T-Mobile combination?
The announcement of the combination with T-Mobile will not interrupt our ability to provide wireless services to you.
You will continue to be able to purchase or upgrade your handset from the current and future lineup of handsets available at any local area MetroPCS store, on your handset via MyMetro app, or at metropcs.com.
Upon completion of the combination with T-Mobile, you will have more choices, more coverage and greater access to a faster, broader, higher capacity 4G LTE network. And, you will have a broader array of affordable, cutting-edge handsets for upgrade purposes and a broader array of mobile services to choose from for the same great value. We do anticipate that by the second half of 2015, customers who have not already upgraded their handsets, will need to upgrade their handsets to one of the wide range of affordable, cutting-edge handsets that will be available at that time.
How do I pay my bill? Can I pay at T-Mobile stores now?
For the immediate future, continue paying for service as you always have through the existing MetroPCS payment channels. If those channels are expanded in the future, we’ll communicate that information to you as quickly as possible.
Again the transaction is expected to complete in the first half of 2013 — subject to MetroPCS stockholder approval, regulatory approvals and other customary closing conditions. And during this time, MetroPCS and T-Mobile will be, and continue to operate, as independent companies and continue to compete vigorously – having no impact on MetroPCS’ day-to-day operations.
I’ve heard that T-Mobile intends to force MetroPCS customers to move to T-Mobile as soon as the combination is completed. Is that true?
Absolutely not. Existing customers will continue to experience the same great MetroPCS coverage you have come to expect.
Immediately, nothing will change with your service, your plan or your phone. MetroPCS will remain focused on providing an exceptional wireless experience with state-of-the-art 4G LTE service and smartphones at a tremendous value. Each day, we’re seeing thousands of people upgrading to and choosing MetroPCS’ 4G LTE, and we think the value we offer will only get better after the T-Mobile combination.
Over time, customers who choose to upgrade to one of the affordable, cutting-edge smartphones that will be available will also have the benefit of experiencing an even larger and faster 4G network that combines the best of T-Mobile and MetroPCS.
Will I get better coverage?
One of the key benefits of the proposed combination with T-Mobile will be deeper 4G LTE network coverage and a clear-cut technology path to one common 4G LTE network and the ability to migrate customers to a faster, broader, higher capacity 4G network.
More specific details about changes to coverage areas will be available in the future. We will keep you updated on our progress and other important developments